Our team checks every Softswiss casino. We analyze the quality of the service, user feedback and trust in the site. At the same time, our rating system is transparent for any user. Here's what you can learn about the features of the online casinos you're looking at.
You will notice that there are a very large number of reviews of The Softswiss Casino on our list. We try to objectively evaluate each site, while doing the most detailed analysis of the gambling club. Sometimes it takes even a few weeks to compile a full review. This is the time it takes to collect all the basic data. We learn about the legal status of online establishments, software providers, the quality of customer service from the support, safety and integrity of the site.
In our casino classification, a 5-point system is used:
5 stars get the best gambling sites in all respects;
4 stars – online casinos, which have a positive reputation;
3 stars – casino with average characteristics (sometimes the overall picture can spoil only one or more parameters);
2 stars – SoftSwiss sites with a bad reputation. We do not recommend using such Internet establishments;
If we have assigned only one star to the site, it means that it has not been verified.
0 stars – shows one of two values: casino on the black list or closed.
Take a closer look at our Softswiss casino rating.
The main criteria for its compilation are:
Reliability – how much the casino fulfills its obligations, whether it has a license, whether it pays back in time;
The speed of the payment process – how long financial transactions take;
Customer service level. It is primarily about the work of technical support. How quickly and clearly support staff respond to calls or tickets, whether they solve users' problems;
Bonuses. How profitable are the casino's bonus offers;
Game developers and range of games. Good casino offers its users a huge selection of gambling from a variety of software providers;
Licensing. Does the site have a license and who issued it.
When considering any new Softswiss casino, we review information about it on the most popular thematic sites. We must study such well-known forums as AskGamblers, CasinoMeister, Latest Casino Bonuses and others. This is important for fixing the facts of violations on the part of the casino, and complaints of players. It also shows how well the casino works. For example, the best services respond to disgruntled users right on these forums.
When we analyze the reliability of the casino, we pay attention to these characteristics:
Reluctance to resolve a dispute and ignoring player complaints;
Debiting money from a player's account on the basis of some incomprehensible rules of the casino (most often it is a bonus policy);
Requirements for player verification are too high;
Very large delays in the payment of money to external accounts;
Registration of players from countries that do not serve the casino. For example, the rules of the site state that it does not accept players from Russia, but the institution allows their registration.
When checking the level of customer service, we primarily test how casino employees work through email and live chat. To do this, representatives of our team create a special email, and send through it the treatment of ordinary questions to support. Or we ask different simple questions about the operation of the casino in live-chat (if there is one). In this direction, characteristics such as response time and the completeness of the response are of paramount importance to us.
Evaluation of the bonus policy is another important component of the overall rating of a particular institution. Many casinos have very difficult conditions for accruing a player's welcome package. It is important for us:
Having a deposit-free bonus;
Bonuses for first and subsequent deposits;
Reload bonuses for regular players;
Wager requirements.
Another very important point is the presence of hidden conditions for accruing bonuses.
Presented developers and a variety of gambling, too, a very significant component of any Softswiss casino. After all, the top platforms should represent a large range of games from the best providers of the market. For some we find several hundred slots in the portfolio, and individual services offer even more than 2000 items.
The last one on the list, but not the most important criterion is the availability of a license. Most SoftSwiss casinos use licenses from Curacao. The second most popular jurisdiction is Malta (MGA regulator). But there are also cases when the casino does not have a license. This means that players are not protected on such a site. We do not recommend using unlicensed casinos.
If you read our reviews, you have nothing to worry about, because they contain all the important information about playing on specific projects.
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